Terms and Conditions

1. The Contract between you and us
   1. When buying goods or services on the internet, you are entering a legally binding contract. We must receive payment in whole for the price of the goods that you order before your order can be accepted.
   2. If we email you a confirmation order, this is not an Order Acceptance from us.
   3. Our acceptance of your order takes place on the dispatch to you of the products ordered unless we notify you that we do not accept your order.
   4. Our acceptance of your order brings into existence a legally binding contract between us.
   5. The contract you have is with Travels Afar Ltd parent company, trading as Claire Hartley Silver Jewellery.
2. Payment
   1. Payment can be made by credit/debit card on our website via our secure payment pages.
   2. All of our prices are stated in UK Pounds (£) Sterling and you will be billed in this currency.
   3. If you purchase from outside the UK, currency fluctuations and charges levied by your bank or card provider may make a difference to the amount billed on your credit/debit card.
   4. We reserve the right to change any advertised price without notice to take account of any increase in the price of silver and stones. However, this is extremely unlikely. Orders are invoiced at prices current at the time of despatch.
   5. Delivery charges will vary depending on the destination you choose to have the item delivered to.
   6. Prices on the website are shown inclusive of VAT. These are correct prices forUK and delivery destinations within the EU. For delivery destinations outside the EU, prices do not include VAT.
   7. If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
3. Privacy Policy
   1. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy as set out in a separate section on our website.
4. Nature of Goods
   1. As our products are handmade there may be small variations in size and finish. We use semi-precious stones and as these are natural there may be small variations in their colour.
5. Cancellation Rights
   1. Cancellation by You
      1. You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty, although we value any comments or suggestions that may help us improve our service.
      2. Your right to cancel your contract with us for the goods you have ordered is subject to:
      3. You not having worn or damaged the jewellery.
      4. All requests for return for refund must be made within 7 days of delivery, and refunds can only be made to the original purchaser’s card once goods have been received within 14 days.
      5. To cancel your contract you must contact us by phone. See our Returns policy.
      6. Do not forget to affix the correct postage before sending. We recommend that you send returns back by Special Delivery, as you are responsible for the goods until they reach us.
      7. Any sum debited from your credit/debit card will be credited to your account as soon as possible and in any event within 30 days of your order only once the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.
      8. If you choose to return your item for an exchange, rather than a refund, please specify which item you wish to receive in it’s place. If the new items are cheaper, we will refund the difference. If the items cost more, please enclose a cheque for the increase difference with your return parcel, or enclose your card payment details and return address.
      9. We will only refund the cost of postage to return an item if you have been sent incorrect goods or they are faulty or damaged. The refund will be credited to the card used for the original purchase.
   Visit our Returns page to get more information on how to return items.
   2. Cancellation by us
      1. We reserve the right to cancel the contract between you and us if:
         1. We have insufficient stock to deliver the goods you have ordered;
         2. We do not deliver to your area; or
         3. One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
      2. If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
6. Discount codes.
   1. If promotional discount codes are published by us, such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts, including sale prices.
   2. The discount associated with a promotional code is applied to your entire basket, excluding any delivery charges.
   3. Each promotional discount code will have a limited time period in which to be used and/or a maximum number of orders per code. The code will be invalid once these limits have been reached.
   4. We reserve the right to suspend, change or cancel any promotional code, at any time, in the event of circumstances arising which make it necessary to do so.
   5. Promotional codes have no cash value, cannot be transferred and cannot be forwarded or reassigned.
   6. Any refund you may be entitled to receive will not include the redemption value of the promotional code. You will receive no more than the amount you paid towards the final basket price.
   7. These promotional codes are provided and operated by Claire Hartley
7. Trade Marks and Copyright
   1. No permission is given by us in respect of the use of our brand names, photographs, logos or copyrights and such use may constitute an infringement of the owners’ rights.
   2. Claire Hartley’s designs and images are protected by Copyright and cannot be reproduced or copied.
8. Limitation of Liability
   1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us by email of the problem within 7 working days of the delivery of the goods in question.
   2. If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
      1. to make good any shortage or non-delivery; or
      2. to replace any goods that are damaged or defective; or
      3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
   3. Save as precluded by law, we will not be liable to you for any indirect or consequential loss (resulting from late delivery or non-delivery of goods), damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
   4. You must observe and comply with all applicable regulations and legislation that your country has for importing our goods. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
   5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
   6. We cannot be held responsible for any delays once the goods have left us and are in possession of the delivery carrier.
   7. Our liablity for damaged goods shall not exceed replacement at their original invoice price.
9. Refusal of transaction
   1. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
10. Our rights
    1. We reserve the right to change our Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to our Terms and Conditions then you must immediately stop using the Website.
11. Written Notice
    1. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by post, obtaining a Proof of Posting from the Post Office.
12. Events Beyond our Control
    1. Where we are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, breakdown of systems or network access, accident, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our or our supplier’s workforce), or restraints or delays affecting carriers or our inability or delay in obtaining supplies of adequate or suitable materials then either our obligations shall be postponed for the period of time that the circumstances continue.
13. Third Party
    1. Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
14. Governing Law- Scottish law
    1. Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with Scottish Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with Scottish Law and the Scottish Courts shall have exclusive jurisdiction in relation thereto.
15. Waiver
    1. If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
16. Entire Agreement
    1. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
    2. We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
17. Invalidity
    1. If any part of these Customer Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
18. Viruses, hacking and other offences
    1. We grant you the right to use our website (including mobile and tablet version) only for your personal use. You may not modify, copy, publish, license or otherwise change our website without our permission. You may not impair our website in any way or interfere with any party’s use or enjoyment of our website or service. You must not misuse our website or any part of the service by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. If you breach this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
    2. Neither we nor any of our licensors or service providers has any obligation to provide any maintenance and support services with respect to our website.

Additional Terms and Conditions

Additional Terms and Conditions apply to Gift Vouchers

Gift vouchers: special terms and conditions

When purchasing a gift voucher or using a gift voucher to make a purchase on our website, you agree to be bound by the Terms and Conditions above and also to be bound by the special conditions relating to gift vouchers below.

How to purchase and redeem gift vouchers

1. When purchasing a gift voucher from our website, the purchaser must choose a gift voucher amount, place it in the basket and pay for it.
2. To give to your recipient, you find the purchased gift voucher(s) in “Gift Voucher” section in My Account. You need to assign the recipient’s email address to their gift voucher.
3. Then choose to either email it to your recipient (you will be given the opportunity to write a personalised message) or for you to click download so you can print the gift voucher to give it to your recipient in person.
4. It is the responsibility of the purchaser to ensure that the delivery email address entered is correct. We cannot be responsible for the incorrect delivery of gift vouchers due to an error by a customer (such as, a mis-typed email address). However, if you realise you have entered an incorrect email address (and it has not been used), you can change the address (go to My Account, Gift Vouchers and change email address).
5. The recipient must register for their account using the same email address to which the gift voucher was sent.
6. When redeeming gift vouchers the unique gift voucher code stated on the gift voucher will need to be entered at the checkout.
7. If the order is less than the gift voucher value, no credit is given and no gift voucher is given with remainder of money unspent. Therefore, it is better if the total value of the order comes to the same or greater value than that of the gift voucher.
8. If the goods purchased exceed the amount of the gift voucher, the balance must be paid by credit/debit card when the gift voucher is redeemed.
9. If you have to return goods you have purchased using a gift voucher, we will provide the refund in the form of a gift voucher(s). This does not affect your statutory rights.
10. Our standard terms and conditions shall apply regarding the purchase of goods made using a gift voucher.

General Gift Voucher Terms and Conditions

1. By purchasing and/or redeeming a gift voucher you will be deemed to have read and understood these terms and conditions and agree to be bound by them.
2. The terms and conditions on our website shall apply to gift vouchers. If and to the extent there is a conflict or inconsistency between the terms and conditions of the website and these gift voucher terms and conditions, the gift voucher terms and conditions shall prevail to the extent of the conflict or inconsistency. The defined terms used in our website terms and conditions shall also apply to these gift voucher terms and conditions.
3. Our gift vouchers can be redeemed only on our website towards the purchase of items currently featured on our website including p&p (subject to availability).
4. Gift vouchers cannot be used to purchase other gift vouchers. The recipient can include a new gift voucher in their basket when using the first gift voucher to pay for goods but this new gift voucher will need to be paid for by a credit/debit card.
5. One or more gift vouchers can be redeemed against a single order.
6. We shall not be responsible if a gift voucher is lost, stolen, damaged, impaired, corrupted, destroyed, deleted or used without permission. However, if a printed gift voucher has been lost and not used, the voucher can be printed again by the buyer or the recipient and used by the original recipient only.
7. We cannot be held responsible for gift vouchers that cannot be delivered due to the recipient's spam filters, firewalls, capacity of the mailbox or any other factors outside of our control.
8. A gift voucher may be cancelled and refunded to the purchaser, provided that the purchaser cancels such gift voucher within seven working days of purchase of the gift voucher. Gift vouchers cannot be redeemed for cash and are not transferable or assignable.
9. Gift vouchers must be redeemed within one year of the date of dispatch by us and will expire after such date.

Travels Afar Ltd  Co Registered in Scotland 254640 Keno Hill Isle of Seil, Argyll, PA344TN